I am on a large number of winery email lists and so have been able to keep up with what the wineries are doing to maintain customers’ interest in wine and buying wine. So many of the wineries have had their creative hats on and come up with lots of great ideas to keep their customers interested.
The tactics have included:
- Large discounts when buying wine by the case or six pack
- Minimal or no shipping costs
- Virtual wine tastings
- Create your own 12 bottle Mix & Match
- National Wine Day Sale
- Re-opening celebrations
- Information on how wineries will keep you safe when you visit
- Wine and Food Pairings
- Holiday Sales
- Dinners to be picked up at the winery
- Monthly Pizza night at the winery (pre-purchase tickets)
- Outdoor dining at the winery
- Tasting & a picnic
And much more.
With all that the wineries have been doing through email or mailing pieces, I wonder how many of you are picking up the phone and calling your best customers. The ones you or your staff have, over the years formed personal relationships with. For those people, a personal phone call will mean a lot.
Of course, you cannot talk to all your customers, so, create a list of the top 10% of your customers. The ones who buy wine from you regularly, come to most winery events and belong to your wine club.
These are the customers who have formed a personal relationship with the winery the owners and the staff. The ones who recommend you to their friends or co-workers and at times bring these people to the winery.
Once you or your key staff members have called the top 10%, start on the next 10%.
If these customers have a particular relationship with a member of your staff, get that staff member on the phone to speak with those customers. Obviously, those good customers love your wine, but they also appreciate having a personal relationship with your staff members. When they form a relationship with the staff members, they also develop a deeper relationship with the wines and the winery.
A tip of the glass from me to you!