I was on my way home, the other night, and was listening to the car radio. The host of this radio program was interviewing Dr. Jill Bolte Taylor, a neuroanatomist who, at 37 years old and working at Harvard researching the brain, suffered a very serious and debilitating stroke. She made a full recovered and wrote a book My Stroke of Insight; A Brain Scientist’s Personal Journey, which was published in 2008.
I had heard of Dr. Taylor before, but was intrigued by some of the things she had to say, both in the radio interview and in the subsequent article I read online when I got home.
There were two things that made the most impact on me, one of which reconfirmed what I talk about in many of my seminars regarding emotion. On the radio she was talking about the role of emotions and the fact that we like to think that we, as human beings, are thinking people who have emotions. However, we are actually emotional people who think.
So please, when you or your hospitality employees are in the tasting room, access emotions first and then go for the thinking part of the brain. You will sell more wine.
The second thing, that really made an impression, I found in an online article talking about her book. The excerpt from the article read:
“…Taylor explains that she learned when her judgmental left brain was silenced that physiologically, negative emotions run their course in 90 seconds. Any bitterness, anger, pessimism or other such negativity after that time was a choice or habit, not an incontrovertible fact.”
Imagine what a difference it would make to the work environment, interactions with co-workers, employees and customers if we each made the choice not to hold on to any negativity for more than the 90 seconds. It would seem, from what Dr. Taylor experienced that holding onto negative emotions is a choice, or (and to me this is more likely) a habit. It’s a habit we need to break and a choice we need not to make.
I have not yet read Dr. Bolte Taylor’s book, though I will be getting it on my Kindle tomorrow.
A tip of the glass from me to you!