Now That’s Customer Service!

A friend of mine Michael McGuire is a policeman with the city of Lexington, KY.  Recently Michael gave a citation to a motorist for an infraction of the traffic laws. The motorist was responsible for paying the citation and court costs, which he did.

In addition, he wrote a letter to the Commander of the Lexington police telling him about his dealing with Michael. The fascinating part was that the letter was a letter of appreciation about the way Michael spoke to him and his wife, how courteous he was and how he explained that why doing what he, the motorist, did had put his passenger (the motorist’s wife) in danger and what a bad idea that was.

The motorist was so impressed by the way Michael dealt with him that he sat down and wrote a letter to the police department to let them know what a good job Michael had done and how he appreciated Michael’s demeanor, the time he had taken to explain the ramifications of his (the motorist’s) actions.

As I am sure you can imagine, it’s not often that a letter like this turns up at any police department anywhere. It’s not often that anyone sits down to write a letter of appreciation about an interaction with anyone, but to write a letter of appreciation about a policeman who gave you a citation is certainly amazing.

Congratulations, Michael, we’re impressed!

A tip of the glass from me to you!

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One comment on “Now That’s Customer Service!

  1. Lynda Burd says:

    When I read these, I always want to hit the “like” button! Hugs! 🙂

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